Privacy Policy

Your Data, Our Commitment to Protecting Your Privacy

Effective Date: 26th July 2024
This Privacy Policy is effective as of the date specified and will remain in effect until updated or replaced.

1. Introduction
  • At XiaFit, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform, whether as a trainer or trainee. By using XiaFit, you consent to the practices described in this policy.
2. Information We Collect
  • Personal Information: We collect personal information that you provide during registration, such as your name, email address, phone number, and payment details. Trainers may also provide professional qualifications and experience.
  • Health and Fitness Data: To provide personalized services, we may collect health and fitness information, including but not limited to age, gender, fitness goals, workout history, and dietary preferences.
  • Usage Data: We automatically collect information about your interactions with the XiaFit platform, such as login times, pages visited, and features used. This data helps us improve our services.
  • Cookies and Tracking Technologies: XiaFit uses cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, track platform usage, and deliver targeted content.
3. How We Use Your Information
  • Providing Services: We use your personal information to deliver the services you’ve requested, including connecting trainees with trainers, processing payments, and providing customer support.
  • Personalization: Your health and fitness data allow us to tailor workout and nutrition plans to your individual needs and goals.
  • Improving the Platform: Usage data helps us analyze and improve the XiaFit platform, ensuring a better user experience for everyone.
  • Marketing and Communication: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about XiaFit. You can opt-out of these communications at any time.
  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
4. Information Sharing
  • With Trainers/Trainees: Personal information relevant to your fitness or nutrition plan may be shared between trainers and trainees to facilitate services.
  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, data analytics, customer support, and other operational tasks.
  • Legal Requirements: XiaFit may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
5. Data Security
  • We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
  • XiaFit will retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.
7. Withdraw Consent
  • Access and Correction: You have the right to access and update your personal information at any time through your account settings. If you need assistance, please contact us.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Objection to Processing: You can object to the processing of your personal information for direct marketing or other specific purposes.
  • Withdraw Consent: If you have given consent for specific processing activities, you can withdraw it at any time.
8. Children’s Privacy
  • XiaFit is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. International Data Transfers
  • XiaFit may transfer your personal information to countries outside of your jurisdiction for processing. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally.
10. Changes to This Privacy Policy
  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@xiafit.com